Product returns are subject to the return policy set forth below.
Returns for Refunds: All product returns for refunds require an authorization from Mount-it.net. Please contact Customer Service to obtain a return authorization. Returns are allowed within 30 days of the delivery date. Mount-it.net. will provide pre-paid return shipping labels for defective products and will apply full refund on the purchase price once the product is received at our location. Shipping and handling costs for returns on non-defective items are not refundable. Return shipping for non-defective items is client responsibility.
If a return request is made for any other reason within 30 days of the original date of purchase, (i.e., buyer's remorse, no longer needed/wanted, accidental orders, etc.), then the customer is responsible for the return shipping fees to send the item back to us, and a restock fee is deducted from the refund total. The restock fee is calculated from the initial shipping and handling fee cost, to ship the item to the address on file for the order.
Returns for Replacements: Replacements will be provided for any defective product within the specified warranty period for that product. Replacements will be the only recourse for defective product returns after 30 days from the delivery date have passed. Replacements will be for the exact same item during its warranty period. Product substitutions are not allowed. Return shipping for replacements are client responsibility. Mount-it.net. will bear the costs of replacement item shipment.
All returns, whether for refund or replacement, require a Return Merchandise Authorization (RMA). Products that are returned without prior RMA and the RMA# clearly printed on the address label will be refused and sent back to the sender. Please follow the directions provided with the RMA to prevent delays in processing your return.
Mount-it.net. is not liable for returned packages that are lost in transit. We strongly recommended that you use a shipping service with a tracking number and obtain insurance when shipping back your merchandise.